The study presents outsourcing trends and intentions by Australian organisations based on the results of the 2004 Outsourcing survey. It presents a shift in the trends through consideration of the 2003 and the 2004 survey findings.

"The outsourcing service providers would need to become virtual extensions of the end-user organisation and should deploy top-tier measurement programs to improve quality and productivity within their service deliverables. The solutions and services offered by the outsourcing service providers should enhance the ability of an organisation to gain a significant edge over their competitors in the marketplace," said Aprajita Sharma, Market Analyst Outsourcing and BPO.