This IDC study examines the extent of managed services adoption and adoption plans by small and medium-sized enterprises (SMEs) across the Asia/Pacific (excluding Japan) region, or APEJ. IDC surveyed enterprises in 10 Asia/Pacific countries to assess their usage and future needs of managed services. The document also discusses the problems and issues faced with managed services and the selection criteria that SMEs have when selecting a managed services provider.

"SMEs are becoming more demanding in terms of selection of a managed service provider and what they expect from a managed services contract," says Adrian Ho, research manager, Managed Services and Enterprise Networks, IDC Asia/Pacific.