Smart Sourcing Without Governance Is Like a Patchwork Quilt Without Stitching:

Smart Sourcing Without Governance Is Like a Patchwork Quilt Without Stitching

Published Date: September 2006

Published By: TowerGroup

Page Count: 11

Order Code: R301-1173

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As competition and business complexity increases, business process outsourcing (BPO) continues to grow in the financial services industry around the world. Financial services institutions are seeking do more than reduce costs through outsourcing of horizontal functions. They are looking to BPO vendors to fill diverse needs requiring deeper domain expertise in vertical business disciplines. An enterprises needs a BPO executive office and an empowered BPO governance committee to provide the policy and management expertise necessary stitch the patchwork of multiple vendors into a quilt of high-value services.

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