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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Speech Analytics in Contact Centers - Market Insight

Published Date: January 2008
Published By: Frost & Sullivan
Page Count: 19
Order Code: R1-6233
 
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DescriptionTable of ContentsSimilar
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This market insight examines the background behind the emergence of speech analytics tools in contact centers. This research study defines speech analytics, lays out the arguments for using speech analytics in contact centers, and discusses how the market landscape that exists today will affect future adoption of this very new technology.
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