Speech Analytics in the Contact Center: Industry Research Report

Speech Analytics in the Contact Center

Published Date: August 2003

Published By: Datamonitor

Page Count: 15

Order Code: R313-5949

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Description

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Introduction
This brief provides an assessment of the speech analytics market in the contact center. It identifies key market drivers and assesses the opportunities currently available to key industry players.

Scope
* Proportion of voice business revenues by segment, 2001-2008

* Analysis on the key drivers and trends behind the growth of the speech analytics market

* Identification of market positioning and call center partnerships of major speech analytics vendors

Report Highlights
The emerging speech analytics market presents new opportunities for voice business vendors in a rapidly consolidating call recording market.

Reasons to Purchase
* Understand the market demand for audio mining technologies

* Gauge the threat of new entrants into the speech analytics market

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