Speech Applications in Contact Centers - TCO Analysis: Industry Research Report

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Speech Applications in Contact Centers - TCO Analysis

Published Date: January 2008

Published By: Frost & Sullivan

Page Count: 21

Order Code: R1-6279

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Automated speech applications in customer service and support environments have a reputation for being expensive and difficult to implement. In this whitepaper, we will discuss why a straightforward total cost of ownership calculation would not be appropriate for this technology—and, in fact, why it is not even truly possible. Additionally, we will cover the various models for creating automated speech applications, as well as the various models for delivering and managing those applications.

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