A Successful Outsourcing Strategy in Africa Requires Talent: Industry Research Report

A Successful Outsourcing Strategy in Africa Requires Talent

Published Date: September 2008

Published By: Yankee Group

Page Count: 4

Order Code: R388-2661

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The expanding outsourcing market—which includes IT outsourcing (ITO), business process outsourcing (BPO) and other programs such as managed services—has until recently been concentrated, at least for offshore outsourcing, in India. But as the costs of doing business in India rise and pressures on the Indian labor force have led to high attrition and a strain on the available workforce, other regions and countries have been diligently working to attract lucrative outsourcing work to their own shores. In 2007, the global BPO market was valued at approximately $287 billion but industry veterans estimated that it will grow by 19.31% and possibly reach $480 billion by 2010.

Now, various countries in Africa—an often overlooked region—are making a bid to snare some of the lucrative outsourcing contracts. It’s a smart play for Africa to go after this expanding outsourcing segment. The outsourcing market will continue to grow as businesses extend their reach globally. Anywhere Enterprises—those organizations using business strategies and connectivity technology aimed at linking up their employees, their external partners and their suppliers from anywhere at any time—have been using ITO and BPO as vital pieces of the global expansion puzzle.

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