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Home > Computers and Information Technology > Computer Technology & Equipment > Servers
Survey charts consolidation, virtualization, SOA and ITSM success
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| Published Date:
June 2007
Published By:
Ovum Plc
Page Count:
16
Order Code:
R464-537
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Ovum Summit’s fifth annual survey of North American IT decision makers continues to document strong correlations between the use of IT service management (ITSM) best practices and enabling tools, and high customer satisfaction with dynamic computing infrastructure technologies such as data center consolidation, virtualization and service-oriented architecture (SOA). However, the complexity of these dynamic architectures requires customers to adopt an end-to-end services view of IT operations and service levels. As enterprise and mid-sized businesses ramp up operational dynamic computing deployments, they are strongly advised to simultaneously implement ITSM best practices to ensure they are able to deliver promised service levels and business benefits in the long term.
The first report, Survey identifies key steps to IT operations effectiveness (May 2007), focused on analyzing the data to develop a profile of organizations reporting very effective IT operations. The second report, Survey pinpoints prerequisites for ITIL V3 service management success (June 2007) evaluates how prepared North American IT organizations are to adopt ITIL V3. This third and final report in the series provides an updated view of dynamic computing adoption, decision drivers and correlations between ITSM deployment and successful virtualization, consolidation and SOA implementations. A complete data set that provides a much deeper look into the data presented here is available via the Ovum Summit Research Partner program.
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