Survey finds IT management upgrades required for SOA runtime success: Industry

Survey finds IT management upgrades required for SOA runtime success

Published Date: August 2006

Published By: Ovum Plc

Page Count: 19

Order Code: R464-132

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The operational deployment of service-oriented architecture (SOA)-enabled business applications is still in its early stages. Ovum Summit's recent survey of 333 leading-edge IT decision-makers finds that customer perceptions about whether SOA investments are meeting all their business and IT goals vary widely and are often tied to how well the customer is able to manage the SOA application once it transitions from development to operational runtime environments. The dynamic nature of composite services can stress traditional IT management processes and tools to breaking point, causing IT to miss SLAs and negatively impact business productivity. The most satisfied SOA customers are likely to be the same customers who have also invested in end-to-end IT service management (ITSM) best practices and tools, IT management automation and virtualization.

Read this Report to Learn:

What benefits SOA customers expect from their investments;
Why runtime management concerns are taking priority over test and development challenges;
How SOA strategies are impacting IT budget projections; and
How a customer's IT service management strategy impacts their satisfaction with SOA.

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