TS&T Mini-Study: Call-Centre Off-Shoring: Industry Research Report

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TS&T Mini-Study: Call-Centre Off-Shoring

Published Date: January 2005

Published By: InfoCom GmbH

Page Count: 5

Order Code: R254-74

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The aim of this article is to briefly describe the off-shoring trends in the call-centre industry. First we take a closer look at three call-centre markets in Europe, namely Germany, France and the United Kingdom and describe their situation and perspectives. Then we examine three developing call-centre markets in Asia, since it is one of the most attractive destinations for IT and call-centre off-shoring at the moment.

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