IntroductionA comprehensive review of emerging outsourcing markets.
Scope
Analysis of Central & Eastern Europe's contact center outsourcing marketA discussion of North Africa's emergence as a US nearshore locationA review of the Caribbean and Latin America's growth as a location for US customer careNumerical and graphical descriptions of these emerging markets
HighlightsTotal market sizes for the major emerging contact center outsourcing markets contained in this report
Annual rates of growth for each individual market analyzed in this report
Strategic recommendations describing how investors can profit from each of these markets
Reasons to Purchase
Understand how the emerging contact center outsourcing markets are likely to evolve through 2010Learn about what investors need to do so as to use these markets for quality and cost effective customer careIdentify any emerging opportunities for domestic customer service in each of these locations