Targeting Growth in Mature Markets: USA and Western Europe (Review Report): Industry

Targeting Growth in Mature Markets: USA and Western Europe (Review Report)

Published Date: November 2006

Published By: Datamonitor

Page Count: 115

Order Code: R313-18283

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Description

Table of Contents

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Introduction

A statistical overview of contact center outsourcing in Western Europe and the US.

Scope

Analysis of the US and Western European contact center outsourcing markets
A discussion of how offshoring is affecting domestic demand for contact center outsourcing
The impact of IVR and self-service technologies on domestic outsourcing
Numerical and graphical descriptions of these mature markets

Report Highlights

Total market sizes for the major mature contact center outsourcing markets contained in this report

Annual rates of growth for each individual market analyzed in this report

Analysis that will permit investors to learn how to profit from each of these markets

Reasons to Purchase

Understand how the mature contact center outsourcing markets are likely to evolve through 2010
Learn about what investors need to do so as to use these markets for quality and cost effective customer care
Identify any emerging opportunities for domestic customer service in each of these locations

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