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Home > Communications > Telecommunications > General Telecom
Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises Contact Centers - Volume 1
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| Published Date:
April 2007
Published By:
CollabGen
Page Count:
185
Order Code:
R3453-1
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This report covers IP-telephony and multi-media Communication Servers and unified Contact Distribution systems. It includes CollabGen’s proprietary multi-dimensional NuViewsTM visual comparisons of customer-premise products and services from major vendors, including the new Microsoft / Nortel Innovative Communications Alliance, NEC Unified Solutions and other vendors offering innovative solutions. The report addresses design principles and best practices for implementing telecommunication applications within enterprises and ‘Dynamic’ Contact Centers; and highlights a brand new and unique Interactive Voice Response (IVR) methodology for agent-assisted or ‘Guided’ phone self-service.
Refer to Volume 2 for: Avaya, Alcatel - Lucent / Genesys, Cisco, Siemens, Interactive Intelligence, Aspect Software, Intervoice, and Syntellect.
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