Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises &

Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises & Contact Centers - Volumes 1 & 2

Published Date: April 2007

Published By: CollabGen

Page Count: 416

Order Code: R3453-3

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Description

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This report covers IP-telephony and multi-media Communication Servers and unified Contact Distribution systems. It includes CollabGen’s proprietary multi-dimensional NuViewsTM visual comparisons of customer-premise products and services from major vendors, including the new Microsoft / Nortel Innovative Communications Alliance, NEC Unified Solutions, Mitel; and Avaya, Alcatel - Lucent / Genesys, Cisco, Siemens, Interactive Intelligence, Aspect Software, Intervoice and Syntellect. The report addresses design principles and best practices for implementing telecommunication applications within enterprises and ‘Dynamic’ Contact Centers; and highlights a brand new and unique Interactive Voice Response (IVR) methodology for agent-assisted or ‘Guided’ phone self-service.

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