Trends in Offshore Contact Center Services Market: Industry Research Report

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Trends in Offshore Contact Center Services Market

Published Date: February 2008

Published By: Everest Research Institute

Page Count: 63

Order Code: R3492-65

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This report provides an overview of current and emerging trends in the contact center services market, with an emphasis on offshoring. The report outlines the emerging shift from Contact Center Outsourcing (CCO) to Customer Management Outsourcing (CMO) including drivers and potential impact on the market. It details current and emerging delivery locations including costs, capabilities and risks, and trade-offs that need to be considered while evaluating contact center locations.

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