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Home > Communications > Telecommunications > General Telecom
Understanding Key Drivers for IVR Investment in a Changing Landscape (Market Focus)
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| Published Date:
December 2007
Published By:
Datamonitor
Page Count:
15
Order Code:
R313-28634
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Introduction
The global IVR market continues to grow across all geographies amidst an underlying change in infrastructure from traditional hardware based technologies to software based approach. There is an increasing acceptance of Voice-XML platforms as businesses demand greater flexibility, agility, affordability, scalability and innovation in IVR solutions.
Scope
This brief identifies the key drivers for IVR investment through 2012. This brief breaks down the total IVR market by geography, DTMF and speech, and IP and TDM technologies.
Highlights
Voice-XML continues to expand and increase its footprint in the IVR market. 2008 is the year where Voice-XML ports will overtake traditional ports both in terms of number of ports shipped and revenue. IP-based Voice-XML ports continue to increase at a phenomenal rate and will overtake TDM ports by 2010.
Reasons to Purchase
Gain insight into the trends affecting global investment in IVR. Learn of IVR spending by geography, DTMF vs speech, traditional vs Voice-XML and IP vs TDM.
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