Understanding Opportunities in Speech Analytics (Market Focus): Industry Research

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Understanding Opportunities in Speech Analytics (Market Focus)

Published Date: April 2006

Published By: Datamonitor

Page Count: 9

Order Code: R313-14370

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Description

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Introduction
Speech analytics is moving from a tool for governmental intelligence work to a commercially viable proposition in customer service.

Scope

Regional sizing for the global market for speech analytics solutions.
Draws from existing Datamonitor research on agent positions, CRM, and quality monitoring, as well as in-depth interviews with 12 vendors in the market
Analysis on the adoption curve for speech analytics technology.

Highlights
Speech analytics will occur in stages, as early adopter regional markets and verticals are gradually persuaded of speech analytics' benefits.

Reasons to Purchase

Identify regional opportunities in a nascent market.
Gain an understanding of the key uses of speech analytics by vertical.
Understand what is motivating early adopters in this industry.

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