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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Unified Communication in the Contact Center: New Technology and a New Culture (Advisory Report)

Published Date: April 2008
Published By: Current Analysis Inc.
Page Count: 4
Order Code: R759-9921
 
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Unified communications hold real promise in improving contact center agents' access to experts. However, it will require more than technology alone for businesses to benefit from unified communications in customer support settings.
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