These are challenging times, with organisations facing continuous change, including the shift to a more agile, virtual organisation, increasingly mobile workers, and the unremitting demands to increase productivity and lower costs. The requirement for a multi-channel IP network and unified communications to support all of an organisation’s interaction and collaboration needs has never been more evident.

It is becoming increasingly important for IT management to begin to lay the foundations for the availability of integrated common communication services, either by infrastructure upgrades or through Managed Services. If organisations have not already, then Butler Group recommends that enterprises should put in place the foundation of a converged IP environment, along with exploiting unified communications and the latest collaboration mechanisms.