The Universal Queue: Industry Research Report

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The Universal Queue

Published Date: January 2003

Published By: Datamonitor

Page Count: 24

Order Code: R313-5490

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Description

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Introduction
This brief looks at the market for Universal Queue solutions in contact centers.

Scope
Global report, with an emphasis on Western Europe & US

Covers market for ACDs and CTI

Report Highlights
The brief looks at who is implementing UQ and why, including offering end-user perspective. In addition, it analyzes the competitive landscape and future trends, including the growth of the technology market and the growth in multimedia contact centers.

Reasons to Purchase
Understand the uptake of multimedia and universal queue solutions in call centres

Strong end-user perspective

Market forecasts to 2007

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