Utilizing SIP And Presence To Enable Contact Center Virtualization (Review Report):

Utilizing SIP And Presence To Enable Contact Center Virtualization (Review Report)

Published Date: May 2007

Published By: Datamonitor

Page Count: 37

Order Code: R313-21996

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Introduction

This review report explores the market for contact center virtualization technologies. It contains briefs that highlighting the scale, scope, growth, opportunities and challenges facing vendors. Virtualization is a key component of the customer centric enterprise, this report is invaluable reading for those with an interest in helping organizations deliver better customer service.

Scope

In the market section of this report the nature and benefits of virtualization are explored with market sizing and forecasts. The strategy focus in this report highlights the sales, planning, deployment and partnering opportunities for vendors of virtualization solutions. Virtualization technologies are discussed with an overview of the IT and architectural implications of virtualizing customer contact organizations.

Highlights

Virtualization technologies are one of the hottest solution sets in the contact center and customer contact markets at the moment. Drawing together resources to improve customer service is a key focus for many of the world's largest organizations. This report analyzes the market, technology and strategies for success.

Reasons to Purchase

Understand virtualization solutions and their place in the customer contact strategy employed by organizations. Explore the market opportunities with sizing and forecast data through 2010. Formulate strategies for selling, deploying and partnering in the virtualization market with detailed discussions of each of these areas.

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