This report profiles the evolving market of Internet service providers. For vendors of Internet products and services, ISPs are not only potential customers, but are also potential resellers. Based on 150 interviews with local, regional, and national ISPs (including telephone and cable companies), this study provides information on:
- Company profile: Including years in business, number of employees, number of subscribers, customer profile, access lines, number of POPs
- Budget: Operating budget for hardware, software, and services; budget to build network infrastructure
- Value-added products and services: Specific products and services offered, revenue from products and services, vendor preferences
- Network infrastructure: Budget devoted to building the network, number of servers, vendor preferred
- Billing and support: Costs associated with billing and customer support, outsourcing opportunities, challenges in billing and customer care
- Channels: How purchase decisions are made, preferred channels, support requirements, ISPs as a channel
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