Vendor strategies in European Financial Services Outsourcing: Industry Research

Vendor strategies in European Financial Services Outsourcing

Published Date: October 2003

Published By: Datamonitor

Page Count: 48

Order Code: R313-6097

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Description

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Introduction
The primary deliverable of the report is an in-depth analysis of the main vendors in the infrastructure, application and business process outsourcing markets. Providing a succinct overview of the main vendors in terms of line of business focus, outsourcing services provided, geographical coverage, market share by service and finally relative competitive positioning

Scope
* Primary interviews with the main outsourcing vendors operating across the three lines of business and different outsourcing services

* 150 unique interviews with senior IT/business professionals in European FSIs to provide insight into outsourcing take-up and future plans in Europe

* Interviews were sourced from across Europe to provide a balanced view of the maturity of different national markets in terms of attitudes and take-up

Report Highlights
Satisfaction is a key challenge for the providers in the market place to both manage client expectations as well as to deliver on the requirements and desires of the FSIs. Going forward there seems little doubt that unless the level of relative dissatisfaction can be addressed, growth will be impaired in the longer term.

There are few vendors that control a consistent or high market share across the regional markets. Vendors tend to have geographical focus with one or two markets that are also key areas of activity. This reflects the structure of most of the European financial services market in that no single homogenous FS market exists across Europe.

Reasons to Purchase
* Benefit from Datamonitor's datasets on FSIs outsourcing take-up and attitudes to improve customer targeting and tap into key growth markets

* Benchmark your own positioning in the European financial services outsourcing market against industry leaders and identify improvement opportunities

* Achieve a strategic overview of the outsourcing opportunity in European financial services and plan strategic direction with confidence

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