Introduction
This report revisits vertical BPO, examining the current shape of the market, exploring the reasons why it has developed differently than expected, and drawing out the implications of these developments for both financial services institutions and vendors in the space. The report also contains detailed forecasts of vertical BPO spend in Europe to 2007.
Scope
Covers all major Western European markets
Categorizes BPO into transaction processing (e.g. payments, securities and some cards) and product administration (mortgage, L&P policy admin etc.)
Forecasts BPO spend by geography and vertical activity to 2007
Discusses the BPO vendor landscape including generalist players, specialist niche players and FSI in-sourcers
Highlights
Vertical BPO in FS includes transaction processing and product administration activities only. This includes accounts processing, asset management operations, claims processing, card processing, hedge fund administration, mortgage processing, payments processing, policy administration, securities processing and trade finance processing.
Much in contrast to the broad idea of BPO becoming a generic and adaptable service dominated by large generic vendors, the space is still showing great variety in terms of maturity of vertical offerings, acceptance of BPO across the financial services sector, and fragmentation of the vendor landscape.
Transaction processing BPO represents the lion share of the market in terms of expenditure, with product administration BPO being comparatively immature and in its earlier stages of development.
Reasons to Purchase
Understand the trends and pain points affecting the development of vertical BPO in financial services
Gain market insight to assist in your strategic planning and go-to-market strategy
Access detailed forecasts of financial services vertical BPO spend in western Europe
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