This IDC study examines Outsourcing from the perspective of the customer, specifically customers in the financial services sector. This study will provide insight into the drivers that influenced the financial services firms to take the path of outsourcing, the processes they used to determine the scope of the outsourcing engagement, the processes they used to manage the implementation, the effects of outsourcing on their business, the aspects of vendor management, and finally, the lessons learned.

"This study highlights the need for IT outsourcing vendors to clearly demonstrate an understanding of the business requirements and therefore, the desired business outcomes of their clients in the financial services industry in order to develop a comprehensive IT outsourcing solution," says Osman Tora, research manager, Asia/Pacific IS Outsourcing and xSP Program.