Vertical outsourcing trends - winning new business from mature and emerging verticals (Strategic Focus)

Published Date: August 2008 Published By: Datamonitor Page Count: 16 Order Code: R313-39802 $3,395.00   Online Download $6,790.00   Global Site License   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Overview Introduction An overview of strategies contact center outsourcers can use to win business from firms across industries. Scope • An assessment of the statistical splits associated with vertical contact center outsourcing• An analysis of key pain points facing each vertical market related to overall commercial operations and contact center deployments• Strategies for contact center outsourcers to target vertical markets so as to have maximum effect when prospecting business Report Highlights Mature markets, including financial services, telcos, retail and manufacturing / technology will form the basis of vertical contact center outsourcing investment over the coming five years.However, significant opportunities exist in emerging verticals, including health care, public sector, utilities and travel / tourism.Datamonitor believes that outsourcers will need to come to the table with strategies across verticals that incorporate cost management, end-user satisfaction and revenue generation. Reasons to Purchase • Understand the geographic nuances of vertical contact center outsourcing• Know the hot markets to which to target contact center services• Learn about the key pain points of vertical markets related to their contact center deployments Similar Products • Global Testing Services: Coming of Age Published Oct 2008 by IDC • Nordic IT Investment Guide 2008: Sourcing Strategies Published Oct 2008 by IDC • India SMB IT Investment Trends: Software and Services Published Oct 2008 by IDC • India SMB IT Investment Trends: Services Published Oct 2008 by IDC • Latin America IT Infrastructure Outsourcing Services Markets Published Sep 2008 by Frost & Sullivan • Zooming Out to Capture the Broader Application Outsourcing Opportunity: 2007 Integrated and Discrete Views Published Sep 2008 by IDC • Outsourcing Satisfaction 2008: An Update on the Pulse of the Market Published Sep 2008 by IDC • The 2009-2014 World Outlook for Information Technology (IT) Outsourcing Services Published Sep 2008 by Icon Group International, Inc. • Worldwide and U.S. IS Outsourcing Services 2007 Vendor Shares: Top 10 Worldwide and U.S. IS Outsourcers Published Sep 2008 by IDC • Global PO Supplier Landscape Published Sep 2008 by Everest Research Institute