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Home > Communications > Telecommunications > General Telecom
Voice Business Outsourcing: Creating a leasing option for speech recognition technology
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| Published Date:
November 2002
Published By:
Datamonitor
Page Count:
38
Order Code:
R313-5241
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| With so many options, how are potential customers or partners able to determine which voice business outsourcer meets their outsourcing needs? This executive report analyzes the market for outsourced voice business. It examines the existing and future options available, and provides guidance for the opportunities and pitfalls voice business outsourcers will face going forward. The report specifically deconstructs four categories of voice business outsourcers through SWOT analysis.Identifies and analyzes the selling points and inhibitors for outsourced voice businessSegments the voice business outsourcing market into four categories, providing a snapshot of the evolution, who, what, and why of each categoryAssesses the current state and future potential of each category of voice business outsourcer through SWOT analysisIncludes Datamonitor’s opinion of the future trends that will affect the marketThe market for outsourced voice business is growing more quickly than CPE solutions at present. Drivers such as access to the latest technologies could further propel growth - even in a strong economy - if industry-created inhibitors such as pricing confusion can be diffused.Call center outsourcers and independent voice business service providers have taken leading steps in the market. However, IVR outsourcers are beginning to migrate CPE touchtone IVR customers to outsourced voice business solutions, and telcos are beginning to evaluate the opportunity to dominate an emerging market.Identify partnership opportunities to take advantage of current and future market opportunitiesShape marketing and sales messages to emphasize the short- and long-term drivers for outsourcing voice businessBenefit from category-specific analysis that identifies the Strengths, Weaknesses, Opportunities, and Threats for each categoryRecognize current market inhibitors over which outsourcers have some controlLearn Datamonitor’s opinion of the future trends that will affect the market
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