VoiceCon Spring 2007: Avaya Brings Business Process Management Capabilities to Contact Centers (Show Update)

Published Date: March 2007 Published By: Current Analysis Inc. Page Count: 3 Order Code: R759-5979 $249.00   Online Download   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Avaya gained a first-mover advantage with the introduction of CEBP to address the growing demand by leading enterprises to communications-enable key business processes that intersect with or cross through their customer contact centers. Similar Products • MarketWatch: Technology Published Nov 2008 by Datamonitor • Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications Published Nov 2008 by IDC • Survey Says! Subscribers Moving to the Center of Strategic Plans for Mobile Operators Published Oct 2008 by Yankee Group • The foundations for a knowledge services offshoring economy Published Oct 2008 by Ovum Plc • On-demand CRM: From Top-lines to Bottom-lines (Strategic Focus) Published Oct 2008 by Datamonitor • CRM Software & Application Management Services Market 2007-2010 - Bundled Report Published Oct 2008 by Infiniti Research Limited • CRM & Business Intelligence Market 2007-2010 - Bundled Report Published Oct 2008 by Infiniti Research Limited • Contact Center Markets and Technologies, 2008-2013 (Interactive Model) Published Oct 2008 by Datamonitor • Telemarketing & Call Centers in the US - Industry Risk Rating Report Published Oct 2008 by IBISWorld • Verticalization of Services: Where Are the Hotspots? Published Oct 2008 by IDC