U.S. Web-Enabled Call Center Markets

Published Date: March 2000 Published By: Frost & Sullivan Order Code: r1-1611 $4,450.00   Electronic Access - Single User $5,950.00   Electronic Delivery - Global Site License $4,950.00   Hard Copy Mail Delivery   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Similar Products Dramatic developments in electronic commerce and the implementation of customer relationship management initiatives are forcing the traditional call centers to evolve into next-generation multi-media contact centers. The seamless integration of an enterprise s web site and call center enables a web-browsing consumer to interact in real time with a customer service rep-resentative via a number of different communication devices, including e-mail, interactive web-response, call return or the use of toll-free numbers. This report from Frost & Sullivan studies the market trends and challenges for U.S. web-enabled call centers, and gives the most up-to-date research available. It is an indispensible road-map to this emerging market and can help your company navigate the future successfully. Similar Products • Telemarketing Services Published Dec 2008 by First Research, Inc. • Alliance Data Systems Corporation Published Dec 2008 by SGA Lists • Not Your Father's Rolodex, Part 2: CRM Vendors Focused on Institutional Securities Firms Published Dec 2008 by TowerGroup • Not Your Father's Rolodex, Part 1: An Overview of CRM for Institutional Securities Firms Published Dec 2008 by TowerGroup • MarketWatch: Technology Published Dec 2008 by Datamonitor • Salesforce.com - SWOT Analysis Published Dec 2008 by Datamonitor • 2009 Worldwide Telemarketing Services Industry Report Published Dec 2008 by Barnes Reports • North American Contact Center Outsourcing Markets Published Nov 2008 by Frost & Sullivan • CGS: United States Based, with Global Vision Published Nov 2008 by IDC • Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications Published Nov 2008 by IDC