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Demand in Western Europe for core BPO and processing services continues to grow at a healthy rate. IDC is forecasting a CAGR of 11.9% for the period between 2007 and 2012. For all BOS (business outsourcing services), IDC is forecasting a lower CAGR of 8.6% during this period, largely as a result of slow growth in HR processing services.
This IDC study gives decision makers information on:
The size of the opportunity for providing BOS, BPO, and processing services in Western Europe in 2007 and for the following five years.
IDC's predictions and assumptions relating to the demand-side and supply-side drivers shaping the Western European BOS services market, and what impact they have on market development.
Key recommendations for vendors from IDC for maintaining and growing BOS services revenues in the coming years.
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