This IDC Forecast Update presents IDC's updated estimate and forecasts of the total market for the key horizontal (customer care, F&A, HR, and procurement) BPO services in Western Europe in 2008-2013. This document updates the forecast and analysis published in Western European Key Horizontal Business Process Outsourcing Forecast Update, July 2009 (IDC #BP60R9, July 2009).

For discussion of the methodology used in this report, please see the section at the end of this document.