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Home > Computers and Information Technology > IT Administration & Services > IT Spending & Administration
Western European Vertical Market CRM Applications Market Forecast, 2003-2007
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| Published Date:
March 2004
Published By:
IDC
Page Count:
34
Order Code:
R104-23411
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| This IDC study provides an analysis of Western European vertical markets' CRM
applications with the aim to provide a map of growth opportunities of all major
Western European industry sectors.
Focus is on spending in CRM applications between 2002 and 2007 for total
Western Europe as well as the top 5 Western European countries: France,
Germany, Italy, Spain, and the U.K.
Vertical markets covered include discrete manufacturing; process manufacturing;
transport; communications; utilities; retail/wholesale; finance; government;
healthcare and education; business services; and other.
"While CRM applications' growth will be stronger in such sectors as government,
utilities, and healthcare and education, in traditionally CRM-oriented sectors
(financial services, communications), the largest revenue opportunity for
vendors will be within the analytic space," said Giuliana Folco, program
director, European Vertical Markets.
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