As markets for wholesale operator assistance continue to become commoditized, participants that can offer both low prices and a high quality of service will emerge victorious. In many cases, keeping operator costs down will mean providing at least partially automated service. But because operator assistance is often the primary channel of communication with customers, providers realize that ensuring fast responses from live, courteous operators will be essential in keeping customers.

This Frost & Sullivan report analyzes the major segments of U.S. wholesale markets for operator assistance, including calling card assistance, collect calling assistance, bill-to-third party assistance, and other services. By tracking demand, pricing, and revenue trends and identifying successful market strategies, this report enables its users to surge ahead of the uninformed competition.