The competitive landscape for BPO services saw significant change over the 2003?2004 period, especially among those providers with an IT services legacy. This IDC study focuses specifically on those players that came into the BPO market with a historic presence in the IT services market.

The players highlighted in this study are Accenture, ACS, Capgemini, CSC, EDS, HP, IBM Global Services, Infosys, Unisys, and Wipro. IDC presents its thinking on the market dynamics affecting the competitive landscape, along with IDC estimates of business outsourcing revenue for these players in CY02 and CY03 and a BPO Leadership Grid for major IT service providers.

"With this study, IDC highlights potential future leadership in the BPO services market, painting a realistic picture of the relative strengths and weaknesses of the BPO businesses of major IT service providers," said Katrina Menzigian, IDC vice president, BPO Services.