This IDC study evaluates the leading eight worldwide business outsourcing vendors by seven vertical industries: financial services, manufacturing, retail/wholesale, communications, utilities, healthcare services, and government.

"It is important to have a clear understanding of vertical positioning within industry segments," states Jason Spaulding, research analyst, IDC BPO Services: Market Opportunities by Key Business Process with Vertical Views, "Vendors need this understanding to qualify the success of their industry strategies."