This IDC study presents an update to the five-year forecast for the worldwide market for business process outsourcing (BPO) services. The purpose of this document is to analyze the trends and events influencing opportunities in the BPO market, quantify their effects on the five-year forecast, and identify future growth areas within each BPO functional segment.

The document answers the following questions:

"The BPO market continues to gain momentum and present growth opportunities for service providers. Companies' expectations and demands continue to escalate, and companies are also becoming more savvy about their options. In this environment where clients are driving vendor strategies, success in clinching and executing on deals will depend on vendors' ability to meet client demand where it's at, empower clients, and present flexible contracting structures. A long-term play in BPO will hinge on the types of investments vendors make today, and the ability for vendors to build and sustain long-term client relationships," said Romala Ravi, director, BPO Services Research.