This IDC study is a worldwide BPO services forecast by the four key horizontals. The study examines the impact of the global economy on the market for outsourced BPO services that include customer care, finance and accounting, human resources, and procurement.

"Even as the BPO services market continues to grow, vendors are scrambling to implement multiple strategies to increase their revenue and curtail the erosion of their bottom line. This is the result of the current business environment that is forcing the customers to relentlessly put pressure on their BPO services supplier to reduce their operating costs. It will be interesting to see how the BPO services ecosystem evolves and reinvents itself in these turbulent times," says Mukesh Dialani, senior analyst, Worldwide BPO Services — Market Opportunities by Key Horizontal Business Process.