This IDC study provides the market sizing and vendor shares for the worldwide customer relationship applications (CRM) analytics software market in 2005. Market trends are provided along with future market outlook and guidance to CRM analytic application software vendors.

"The CRM analytics market continues to be the star of the CRM applications market. With the market's strong 2005 growth rate, it is clear that organizations want to leverage the CRM data they have collected and turn it into actionable results." — Mary Wardley, research vice president, CRM Applications Research