This IDC study presents the forecast for the CRM analytics market for the period 2006?2010. This latest forecast contains a slightly increased compound annual growth rate over the last forecast published as an indication of the rising level of awareness that organizations have for the benefit that analytics can bring.

"Analytics are evolving from the obscure realm of analysts to actionable components of today's business professionals' desktops. This is laying the groundwork for intelligent business processes." ? Mary Wardley, research vice president, CRM Applications