This IDC study provides the preliminary market sizing for the worldwide customer relationship applications (CRM) software market in 2005 and the 2006-2010 forecast. Market trends are provided along with future market outlook and guidance to CRM software vendors.

"Organizations of all sizes have the pleasure of a widening selection of technically advanced products from a plethora of applications providers. Although some consolidation has come to the market, those remaining are offering highly concentrated solutions to solve business needs making the end user the winner."