This IDC study provides the market sizing and vendor shares for the worldwide customer relationship management (CRM) applications software market in 2005. Market trends are provided along with a market outlook and guidance for CRM software vendors.

"The CRM applications market is well past the early blush of a new, emerging market. Early meteoric growth rates have been replaced by a steady performance that demonstrates CRM's role as a fundamental cornerstone in any enterprise applications strategy." — Mary Wardley, research vice president, CRM Applications research