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This IDC study presents the annual update to the five-year forecast for the worldwide market for F&A BPO services. The purpose of this document is to identify and quantify the effects of recent trends and events influencing the F&A BPO services opportunity through 2005 and their effects on the five-year forecast. The document answers the following questions:
What are IDC's predictions and assumptions related to the market forces affecting the F&A BPO services market, and what effects will they have on the market forecasts?
Which assumptions are of sufficient importance that a change in the assumption would result in a change in the market forecasts?
What effects might developments in this market have on the players in it?
How might the developments predicted in this market affect the revenue of the players?
"The F&A BPO market is at the brink of takeoff. Interest is strong, but the evaluation mode continues to be prevalent. Showcasing early success stories and helping buyers maneuver through the evaluation and decision-making process will help vendors move this market forward," said Romala Ravi, director of BPO Services research at IDC.
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