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This IDC study is a multidimensional market-sizing and forecast document for hardware support and deploy services. In addition to sizing the market, it discusses the key trends shaping the market and driving its growth. Market sizing and trend information is provided by region and includes support service activities such as telephone support, electronic monitoring, and maintenance.
Key trends in the hardware support and deploy services market forecast include the following:
The Americas region will continue to dominate the other regions in terms of growth. New technologies will increase the growth in hardware support and deploy services, while on the balance, enterprises will still spend conservatively. The opportunity for support services will expand as enterprises invest in IT to help drive revenue growth.
"As the IT industry continues to recover, spending on support services will continue to grow," said Matt Healey, Sr., research analyst, Software and Hardware Support Services. "By providing these services, equipment vendors can improve their relationships with their customer and help build customer intimacy."
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