This IDC study is a multidimensional market-sizing and forecast document for hardware support and deployment services. In addition to sizing the market, it discusses the key trends shaping the market and driving its growth. Market-sizing and trend information is provided by region and includes support service for servers, networking equipment, client devices, storage, and peripherals and "other."

IDC predicts the economic slowdown will have a very minor effect on the support services market; however, the effect on the deployment market will be more significant. Further, IDC predicts that support and deployment services for networking equipment will show the strongest growth of all the segments predicted in this forecast. "The networking equipment market is showing the strongest growth of all the hardware categories, and as a result, the market for support services around that equipment is also showing strong growth," said Matt Healey, research manager, Software and Hardware Support Services.