This IDC study reviews the worldwide and U.S. hardware support and deployment services market share leaders, and the services that these vendors must offer to remain competitive in a challenging network consulting and integration services marketplace.

According to IDC's support services research, the hardware support services market is currently dominated by the large system integrators and server vendors. According to Matt Healey, senior research analyst, Software and Hardware Support Services program, "The larger vendors that have geographic scope and can support a wide range of products are well positioned in this market."