This IDC study provides a list of the top 10 IS outsourcers worldwide and in the United States; it discusses which IS outsourcer firms are leading and provides a set of future outlooks. Last, this document makes recommendations for services firms that are competing or that want to compete in this market.

The document answers the following questions:

"The world of IS outsourcing is undergoing some radical changes that involve meeting customer need to minimize costs while provisioning always-on services, as well as competing with an increasingly effective set of offshore players. Add to this the commoditization of technologies and associated services, and outsourcers need to ensure that they are optimizing their service delivery investments while incorporating more utility computing capabilities and the ability to deliver services that support business processes," said David Tapper, director of IT Outsourcing, Utility, and Offshore Services research at IDC.