This IDC study provides vendor shares and market drivers as of July 19, 2006, for the problem management software market for the period 2003?2005.

According to Fred Broussard, IDC research manager, Enterprise System Management and PC and Device Management Software, "Thanks to ITIL and process management, 2005 showed continued strength in problem management software, with an 8.8% increase over 2004 revenue. Annual growth rates averaging in the mid?single digits are forecast for the foreseeable future."