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This IDC study presents the annual update to the five-year forecast for the worldwide market for procurement BPO services. The purpose of this document is to identify and quantify the effects of recent trends and events influencing the procurement BPO services opportunity through 2004 and their effects on the five-year forecast. The document answers the following questions:
What are IDC's predictions and assumptions related to the market forces affecting the procurement BPO services market, and what effects will they have on the market forecasts?
Which assumptions are of sufficient importance that a change in the assumption would result in a change in the market forecasts?
What effects might developments in this market have on the players in it?
How might the developments predicted in this market affect the revenue of the players?
"2004 saw a significant pickup in procurement BPO activity. Companies are moving beyond discrete outsourcing to adopt more comprehensive engagements that span multiple procurement subprocesses. Yet, the market continues to be in early adopter phase, and vendors face a steep learning curve that presents both opportunities and challenges," said Romala Ravi, director, BPO Services.
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