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This IDC study is an annual update to the five-year forecast for the worldwide and U.S. procurement business process outsourcing (BPO) services market. The purpose of this study is to identify and quantify the market opportunity for service providers and to present recommended strategies for them to take advantage of these opportunities.
In addition to presenting a forecast, this document reviews key demand and supply trends, trends in global deal activity, and predictions for the market in 2006, and it concludes with guidance geared to help service providers capitalize on the opportunities appropriate to their strategies, strengths, and business models.
This study answers the following questions:
What is IDC's market spending forecast for the procurement BPO market? How does global spending break down by each individual region? What are IDC's key forecast assumptions? What is the state of deal activity and what are the resulting deal trends? What should vendors expect within the procurement BPO market in 2006? What essential guidance does IDC have for market participants?
"Procurement BPO is quickly coming into its own as one of the fastest-growing horizontal opportunities within the global BPO market, being viewed as a genuinely strategic business tool to help companies achieve competitive positioning and growth objectives," said Shruti Yadav, BPO Services analyst at IDC. "IDC predicts a continuing trend of double-digit market growth and a more diverse base of adopters. All the same, vendors need to be prepared for long sales cycles, an exacting buyer base, mounting expectations, and ever-increasing competition."
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