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This IDC study offers a detailed market opportunity analysis and forecast for the worldwide service provider infrastructure support services market. This document highlights key market trends, growth drivers, competitive threats, and emerging support models to provide insight into the $3.1 billion opportunity for network support skills and expertise. Specifically, this study provides vendors, service providers, and systems integrators with the following:
Market opportunity and five-year growth trends by three global regions: Americas, Asia/Pacific and EMEA Market size and growth by seven support service activity categories: electronic support, inventory/asset management, onsite support, parts repair, predictive/preventive maintenance, remote diagnostics, and telephone support Market size and growth by seven network technology groups: ATM switches, Ethernet switches, network access equipment, network transport equipment, NGN control equipment, routers, and other technologies such as WiMAX, network application engines, and OSS/BSS equipment
"As product margins continue to shrink under intense competition, vendors should look to their support service offerings to provide greater margins as well as a basis for differentiation," said Wu Zhou, senior analyst for the Network Life-Cycle Services program at IDC.
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